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Privacy Policy

Foxy games › Privacy Policy

This Privacy Policy outlines how Foxy Games Casino ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our website and services. This policy applies to all users residing in the United Kingdom and is designed to comply with the applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Data Controller

Foxy Games Casino is operated by LC International Limited, which acts as the data controller for the purposes of applicable data protection laws. If you have questions regarding your personal information, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect personal information to provide, manage, and improve our gaming services, to comply with legal obligations, and to ensure the security and integrity of our platform. The types of personal information collected include:

  • Identity Data: Name, date of birth, gender, and identification documents.
  • Contact Data: Home address, email address, and telephone number.
  • Account Data: Username, password, account preferences, and communication preferences.
  • Transaction Data: Details of deposits, withdrawals, bets, wins, losses, and bonus activity.
  • Technical Data: IP address, browser type, device information, operating system, and usage data.
  • Marketing and Communication Data: Your preferences for receiving marketing materials and your communication history with us.
  • Responsible Gambling Data: Information related to self-exclusion, limits, and responsible gambling tools.

3. How We Use Your Information

Your personal information is used for the following purposes:

  • Account Registration and Verification: To set up and manage your account, verify your identity, and ensure you meet legal age requirements.
  • Service Provision: To process transactions, provide customer support, and deliver gaming services.
  • Legal and Regulatory Compliance: To comply with licensing requirements, anti-money laundering (AML) obligations, and responsible gambling regulations.
  • Security: To detect, investigate, and prevent fraud, abuse, and other illegal activities.
  • Improvement of Services: To analyse usage and performance data to enhance our products and user experience.
  • Marketing: To provide information about promotions, offers, and updates, subject to your marketing preferences.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal bases: contractual necessity (to provide our services), compliance with legal obligations, legitimate interests (such as maintaining the security of our services), and your explicit consent where required (for example, for direct marketing communications).

5. How We Share Your Data

We may share your personal information with third parties in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist with payment processing, IT services, verification, marketing, and customer support, subject to appropriate data protection safeguards.
  • Regulatory Authorities: With gambling regulators, law enforcement, or other governmental bodies as required by law or for regulatory compliance.
  • Business Transfers: In the event of a sale, merger, or acquisition, your data may be transferred to the new entity.
  • Group Companies: With other entities within our corporate group for administrative and compliance purposes.

6. International Data Transfers

Your personal data may be transferred and processed outside the United Kingdom and European Economic Area (EEA). In such cases, we ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses or the UK International Data Transfer Agreement.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including legal, regulatory, accounting, or reporting requirements. Typically, your data is held for a minimum period required by law after the closure of your account, after which it is deleted or anonymised.

8. Your Rights

Under UK data protection laws, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete data.
  • Right to Erasure: You may request deletion of your personal data, subject to legal or regulatory obligations.
  • Right to Restrict Processing: You can request restriction of processing under certain circumstances.
  • Right to Data Portability: You may request to receive your data in a structured, commonly used format.
  • Right to Object: You can object to certain types of processing, such as direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We may require proof of identity before processing your request.

9. Security Measures

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or destruction. These measures include encryption, secure servers, access controls, regular security assessments, and staff training.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and provide personalised content. You can manage your cookie preferences through your browser settings or our website’s cookie management tool. For more information, please refer to our Cookie Policy.

11. Marketing Communications

We may send you marketing messages in accordance with your preferences. You can opt out of receiving marketing communications at any time via your account settings, the unsubscribe link in our emails, or by contacting customer support.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via our website or by direct notification where appropriate. The date of the latest revision will be indicated at the top of this page.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected] or by post at LC International Limited, Suite 6, Atlantic Suites, Europort Avenue, Gibraltar, GX11 1AA.

14. Complaints

If you are dissatisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom. For more information, please visit www.ico.org.uk.

This Privacy Policy is effective as of 1 June 2024.